• View the Talk Down Under Standard Consumer Terms (PDF)

STANDARD FORM OF AGREEMENT

COMPLAINTS:

You may make complaints to us about the Services set out in our Standard Form of Agreement (SFOA). If you have any concerns about the Services we are providing to you, you should contact us immediately. We will endeavour to resolve any problem or complaint you have as quickly and effectively as possible. If you are not satisfied with the initial outcome of your complaint, the matter will be reviewed in accordance with our complaints procedures.

The Telecommunications Industry Ombudsman (TIO) can resolve disputes between the telecommunications companies and their customers. The TIO is an independent body and is provided as a free service. It only takes up a complaint if the customer has first tried to resolve it with the relevant company. You can contact the TIO by calling 1800 062 058. The Office of Fair Trading (or similar) in your State or Territory may also investigate consumer complaints.

PERSONAL INFORMATION:

You are entitled to ensure that we only use your personal information in accordance with our SFOA and our Privacy Policy, which comply with the Privacy Act 1988. You may obtain a copy of our Privacy Policy by visiting
www.talkdownunder.com.auor by calling us on 1800 864 766. You may choose to opt out of receiving direct marketing from us by contacting us at info@talkdownunder.com.au or by calling us on 1800 864 766.

TERMINATING YOUR SERVICES:

You have rights to terminate your Services by giving us Notice. Your termination rights and the applicable Notice periods are set out in our SFOA. If you terminate a minimum term contract before it is completed, you may be required to pay a termination fee. Clause 33.7 sets out the circumstances in which a termination fee may be payable for minimum term contracts.

1.1 YOUR OBLIGATIONS:

You must pay us our Charges referred to in our SFOA and set out in our Schedule of Charges for the relevant Services, our Plans and/or any applicable Offer. You must ensure that you comply at all times with your obligations set out in our SFOA. You must not use your Services to transmit or publish any material that is defamatory, in breach of copyright or obligations of confidentiality or otherwise in breach of any laws. You indemnify us for any loss or expense we suffer as a result of your doing so.

Some of the terms in our SFOA have important consequences for you. Please read them carefully. The terms of our SFOA are binding upon both you and us unless we have both agreed that different terms should apply.
Throughout our SFOA if we refer to "We, we, Us, us, Our, our or Talk Down Under" we mean Talk Down Under Pty Ltd Pty Ltd ACN 126 532 385. If we refer to "you, You or the Customer" we mean you.

In particular you should be aware of the following clauses:

Clause 2 tells you how we can change our SFOA.

Clause 2.2 explains that you have the right to terminate your Services with us if we make a change to our
SFOA that is detrimental to you.

Clause 4.1 refers to our legal obligation to connect certain standard telephone services in accordance with the requirements of the Customer Service Guarantee issued by the Australian Communications and Media Authority.

Clause 11 tells you that in some circumstances we may ask you to provide some form of security if we have reasonable grounds to believe you are a credit risk.

Clause 12 tells you how we Charge you for our Services. Clause 12.5 tells you which Charges are subject to change without Notice.

Clauses 14 and 15 tell you how you can pay us for our Services.

Clause 15 tells you what we can do if you do not pay your bills by the due date.

Clause 29 tells you how we can suspend or terminate your Service for excessive or unusual use.

Clauses 33.1, 33.2 and 33.3 tell you when you can terminate your Service.

Clauses 11.1 and 31.1 give us the right to suspend or terminate your Service in certain circumstances.

Clause 31 gives us some immediate suspension and termination rights. We will only use these in the
circumstances outlined in that clause.

Clauses 33.6 and 33.7 tell you about the Charges you must pay if your Service is terminated. In some circumstances, if you have a minimum term contract and it is terminated, you may be required to pay a
termination fee. Clause 33.7 sets out circumstances in which you may be required to pay a termination fee.

* We use certain words that have special meanings and their definitions are set out in clause 46.
* If you have any questions about our SFOA, you should call us on 1800 864 766.
* If you need to contact the Translating and Interpreting Services, please call 13 14 50.
* If you need to contact the National Relay Services, please call 13 36 77 or 1800 555 677.

1. About our SFOA

1.1 The SFOA is our standard form of agreement that you enter into with us when you either:
a. sign an Application Form;
b. register for a Service; or
c. first access our Services and we accept you as a Customer of Talk Down Under.

1.2 If a term in our SFOA is uncertain, then if it is reasonable in all the circumstances to do so, the interpretation
that is most favourable to you, will apply.

1.3 Your Services are subject to the terms of your Plan and the terms of any Offers you choose to take up. For
the purpose of interpreting this SFOA, the terms of your Plan and the terms of any Offers you choose to take up are deemed to be part of our SFOA.

To understand your rights and obligations you must read this agreement, the terms of your Plan and the terms of any Offers that you choose to take up, that relate to you and your Service.

1.4 If any term of any part of our SFOA conflicts with a term in another part of our SFOA, then the following order of precedence will apply in the event of any inconsistency:
a. the terms of the applicable Offer;
b. the terms of your Plan; then
c. this SFOA.

1.5 If a provision in a Plan or an Offer gives us the right to suspend or terminate your Service, then that right is in addition to our rights to either suspend or terminate your Service under this SFOA.

2. Making changes to our SFOA

2.1 From time to time, we may need to change the terms of our SFOA. For example, if one of our Suppliers
changes the terms on which they supply services to us, or changes the functionality or nature of a service, or
its underlying technology, we may need to change the terms on which we supply the Services to you. Consequently we do not offer to provide you with ongoing supply of a Service on the same terms and
conditions as exist when we first commenced providing that Service to you. You acknowledge and agree that
from time to time the nature of your Services and the terms on which we supply those Services may change. If we need to change our SFOA then we will give you Notice as set out in clause 2.2 below.

2.2 We will give you Notice of any changes to our SFOA at least 30 days prior to the date on which those changes are to take effect. If the changes we propose to make to our SFOA will cause detriment to you, for example, the new changes cost you extra money or may unreasonably change the Services we initially offered you, then you may immediately terminate the affected Service or Services we provide you under this SFOA without incurring an early termination fee or penalty, by giving us Notice to that effect within 42 days of you receiving Notice from us of the changes. You agree that if you do not give us Notice within the 42 day period, you are deemed to
have accepted the changes to our SFOA from their date of effect and the amended SFOA will then govern the relationship between you and us from that date.

2.3 For the avoidance of doubt, our right to change the terms of this SFOA excludes any right to remove or change clause 2.2 without your consent (unless we are required by law to amend that clause or we amend that clause to your benefit, for example, to increase the period of Notice or your rights of termination under clause 2.2).

3. Becoming a Talk Down Under Customer

3.1 When you apply for a Service with us, we decide whether to supply our Services to you, based on the following:
a. the particular terms for that Service;
b. your eligibility for the Service;
c. its availability to you; and
d. your ability to meet our credit requirements.

4. Connecting your Service

4.1 The Customer Service Guarantee requires us to connect standard fixed line telephone services (for example,
your home telephone Service) within a particular timeframe. You may be entitled to receive financial
compensation if we do not connect those Services within the timeframes specified by the Customer Service
Guarantee. A summary of our obligations under the Customer Service Guarantee is available on our website at www.talkdownunder.com.au or by calling us on 1800 864 766. For Services not covered by the Customer Service Guarantee, we will connect your Service within a reasonable time.

4.2 We decide the route and technical means that we use to provide you with your Service.

5. Transferring legal responsibility for your Service

5.1 You are entitled to transfer the legal responsibility for your Service to another Person provided that you give
us 14 days Notice and the Person that you wish to transfer your Service to meets the criteria for becoming a
Talk Down Under Customer as set out in clause 3 of this SFOA.

6. Business Customers

6.1 At times, we may need your consent to do certain things relating to the Services we provide to you. For
example, to carry out maintenance and repairs, to vary the nature of your Service or to add a Service to your
account. As long as we act in good faith, we can rely on the consent given by any of your employees who tell
us they have the authority to give your consent.

6.2 If you are a Business Customer, Government Customer, Charitable Organisation or Non-Profit Organisation
and have obtained our written consent, then you may appoint a third party to act on your behalf in relation to
our SFOA and your Services. We will not withhold our consent unreasonably but we may withdraw our consent
on reasonable grounds, relating to the third party's conduct. We will give you reasonable Notice before we do
so.

7. Transferring your Service to us

7.1 If you transfer your Services to us from another Supplier, we may need to change any arrangements you
have with that Supplier.

7.2 It is your responsibility to check the terms and conditions of any contract you have entered into with another Supplier and to check for any consequences of transferring your Service from them to us.

7.3 When you agree to transfer Services to us, you immediately authorise us to act on your behalf with your
current Supplier so we can successfully transfer any of those Services.

7.4 It is your responsibility to pay your current Supplier any outstanding amounts owed to them under the
contract you had with them. We are not responsible for any outstanding amounts you owe to your current
Supplier or for any credit amounts owed to you by your Supplier.

8. Transferring your Service away from us

8.1 If at any time you transfer your Service away from us then, at the time you terminate your Services, you are
liable to pay us any amounts that you owe us (for example, this may include all call charges, access fees and
termination fees) by the due date shown on the appropriate bill. In addition, you are still responsible for meeting your obligations under our SFOA relating to liability and indemnity.

8.2 After you have transferred your Service away from us, we may need to issue you with an additional bill for
any outstanding Charges due and payable to us and you will be obliged to pay that bill.

9. Faults

9.1 We aim, but do not promise, to provide you with continuous or fault-free Services.

9.2 We may from time to time suspend any of the Services during any technical failure, modification or maintenance but in that event we will give you Notice, where reasonably practicable to do so, and try to maintenance but in that event we will give you Notice, where reasonably practicable to do so, and try to resume the Services as soon as reasonably practicable. Please refer to clause 19.1 in relation to your rights and our obligations in respect of the timeframes for repair of faults.

9.3 You can report any faults to us by calling our call centre on 1800 864 766. Our call centre operates from 6am
to midnight (eastern standard time), 7 days a week, including public holidays.

10. Use for intended purpose

10.1 Our SFOA and/or the terms and conditions attached to a particular Service, Plan or Offer may state that a
Service, Plan or Offer is provided to you for an intended purpose. You must only use the Service, Plan or Offer
for the intended purpose.

10.2 From time to time, to ensure that certain Offers relating to our Services are sustainable, those Offers may be subject to conditions which aim to ensure reasonable usage of the Services. If an Offer is subject to any
conditions, those conditions will be set out in the terms of the applicable Offer. You can obtain a copy of the
terms and conditions of any of our Offers by visiting www.talkdownunder.com.auor by calling 1800 864 766.

11. Security

11.1 If any of the circumstances set out in clause 11.2 apply, such that we have reasonable grounds to believe you are a credit risk, we may ask you to provide some form of security (for example, a security deposit), increase the frequency of the bills we send you or ask you to pay some or all of the Charges for your Service in
advance. If you do not provide the relevant security by the date requested, then we may refuse to provide you with the Service or may terminate a Service that we have been supplying provided we have given you Notice prior to the termination. These rights are in addition to our rights to suspend or terminate your Service under clause 31.1(m).

11.2 We have reasonable grounds to suspect you are a credit risk if:
a. your Service has an unusually high volume or spend when compared to previous activity for that Service;
b. you fail to respond to our Notices about an unusually high volume or spend in relation to your Service; or
c. you fail to pay Charges on your current bill by the due date and your account history shows a series of late payments, dishonoured payments or a failure to pay any outstanding Charges we have previously billed (excluding those Charges the correctness of which you have specifically and genuinely disputed in accordance with clause 12.2).

11.3 If you terminate all your Services, we will return the security deposit or advance payment to you, less any
outstanding Charges.

11.4 Our acceptance of any form of security or advance payment will not affect any other terms of our SFOA.

12. Charges

12.1 Our Schedule of Charges, our Plans and our Offers set out the Charges you must pay us for your Services.
The Charges must be paid by the due date on the invoice. Sometimes you may have to pay particular Charges
in advance in accordance with our Schedule of Charges, our Plans or our Offers.

12.2 If you dispute any Charges stated on your bill, you must notify us of the disputed amount and the reasons
why you dispute that amount before the due date for payment of the relevant bill. You will not have to pay any amount which you have genuinely disputed in accordance with this clause unless, and until, the disputed amount is resolved in our favour. You must otherwise pay all Charges specified on your bill by the due date.

12.3 If you use our Override Code (1414) to access our Services, you are responsible for paying us any amounts
that you may incur.

12.4 If another Supplier charges us in connection with the provision of Services to you, provided we comply with
the other terms of this SFOA, we may pass on those Charges to you.

12.5 Due to the nature of international calls, international roaming and third party content Services, and the arrangements under which these Services are supplied to Talk Down Under by third parties, the Charges for these Services are subject to change at all times and you will not be entitled to terminate this SFOA under clause 2.2 due to any change to these Charges. To find out about Charges for international calls and international roaming, visit www.talkdownunder.com.auor call us on 1800 864 766. Information on Charges for third party content can be obtained from the third party content provider that you access the content from.

13. Bills

13.1 We issue bills to you on a regular basis for the Charges you have incurred using the Services we have supplied to you. We may send our bills to you electronically (if you choose and you are able to receive online bills) or we may send you paper bills via postal services. Unless we issue your bills more frequently in accordance with
clause 11.1, we will issue our bills to you either monthly or quarterly and if we choose to make any changes to
the frequency of your bills, we will give you 30 days Notice.

13.2 We try to include all our Charges relating to a billing period in that particular bill. However, if this does not
happen, then any subsequent bills may include any unpaid Charges no greater than 190 days old, from any
previous billing periods.

13.3 In some circumstances, it may be a condition of a particular Plan that you are required to receive your bills
online. If you are unable to receive your bills online, then we may Charge you an Administrative Fee for sending you a paper bill or you may be required to select an alternative Plan. If, at any time after we begin to supply a Service to you on a particular Plan, we introduce an Administrative Charge because you do not receive your bill for that Service online or you do not select an alternative Plan, you may immediately terminate the Services for which the Administrative Charge is introduced without incurring an early termination fee or penalty in accordance with clause 2.2. Any such Administrative Fee will be set out in our Schedule of Charges.

13.4 You can ask us for a paper copy of a past bill we have issued to you and we will send you a copy, but if we do, we may charge you an Administrative Fee for printing and sending you a past copy of a bill.

13.5 If you wish to dispute with us the correctness of Charges in a particular bill, you must do so within 12 months of the relevant bill's date. This does not affect any of your legal rights concerning incorrect Charges.

14. Direct Debit payments

14.1 In most cases you will be able to pay your bills by Direct Debit. If you have chosen this payment method,
then we will always provide you with a bill (either paper or online, depending on the requirements of your Plan
or the method you have opted for) before debiting the amounts owed to us. If you choose not to pay your bill
by Direct Debit, we may charge you an Administrative Fee as set out in our Schedule of Charges.

14.2 In some circumstances, it may be a condition of a particular Plan that you are required to pay by Direct Debit. If you are unable to pay by Direct Debit then you may be subject to an Administrative Fee or may be required to select an alternative Plan. If, at any time after we begin to supply a Service to you on a particular Plan, we introduce an Administrative Fee because you do not pay by Direct Debit for that Service or you do not select an alternative Plan, you may immediately terminate the Services for which the Administrative Fee is
introduced without incurring an early termination fee or penalty in accordance with clause 2.2. Any such
Administrative Fee will be set out in our Schedule of Charges.

14.3 We will debit your nominated account on the bill's due date unless you have notified us of a genuinely disputed amount on that bill and the reasons why you dispute that amount before the bill's due date.

14.4 If a Direct Debit is rejected by your financial services provider, then we may charge you an Administrative Fee (as set out in our Schedule of Charges) for the costs of processing the rejected transaction.

15. Overdue or dishonoured payments

15.1 If you do not pay your bill by the due date, we can charge you an Administrative Fee for collecting overdue
amounts, as set out in our Schedule of Charges.

15.2 If you pay a bill by cheque and that cheque is dishonoured, then you are liable to pay us an Administrative
Fee as set out in our Schedule of Charges. If you pay a bill by Direct Debit and there are insufficient funds in your account, then you are liable to pay us an Administrative Fee as set out in our Schedule of Charges.

15.3 We have the right to recover any overdue amounts from you through various means including but not limited to: an automated telephone reminder service, debt selling, using mercantile agents or commencing legal
action. We may engage the services of a third party supplier for the purposes of collecting overdue amounts
and they may also use any of these means to recover any overdue amounts. We are entitled to recover reasonable costs reasonably incurred in recovering any overdue amounts in addition to the overdue amounts.
We will notify you prior to taking any debt recovery actions that will result in further Charges to you.

16. Adjustments

16.1 We may round Charges payable by you up or down to the nearest whole cent (0.5 cents is rounded up). If
you pay a bill by cash, then we may round the amount payable by you to the nearest multiple of 5 cents.

16.2 We may pay you any amounts we owe you by deducting those amounts from any outstanding amounts you
may owe us. If the Services provided under this SFOA are terminated, we will return any security deposit or
advance payment to you less any Charges payable by you upon final settlement of your account.

16.3 If we require you to pay any Charges in advance (for example, the line rental fee) and the Charges are varied or the Service is terminated, then we will refund you any overpayment and you will pay us for any
underpayment.

17. Credit Balances and Service Entitlements

17.1 If your Services are terminated for any reason, we will notify you of any amount owed to you by us by stating that amount as a credit on your final bill. You may, by giving us Notice, claim a refund for the credited amount or elect to apply the credited amount to another Service we may supply to you. If you wish to do either of these things, please notify us within 90 days of receiving your final bill from us.

17.2 If you have any Service Entitlements you can only use those Service Entitlements towards usage of the
Services to which they relate and up until your account is terminated with us. No amount will be credited to you in lieu of any Service Entitlements. We will not give you cash or issue a cheque for any Service Entitlements if your Service is terminated.

18. GST

18.1 If GST applies or is introduced on any supply we make to you under our SFOA then you are required to pay
the GST amount at the prevailing GST rate. The GST amount must be paid by you without deduction or setoff.
We will issue you a Tax Invoice for any supply on which GST is payable.

19. Maintenance and repair

19.1 We will provide maintenance and support for all of our Services for as long as they are supplied to you. In
addition, particular timeframes for repairing faults in standard fixed line telephone services are set out in the
Customer Service Guarantee. A summary of our obligations under the Customer Service Guarantee is available on our website at www.talkdownunder.com.auor by calling 1800 864 766. You may be entitled to receive financial compensation if we do not repair faults within the timeframes specified by the Customer Service Guarantee.

19.2 You are responsible for maintaining and repairing any Equipment that is at your Premises and that does not
belong to us and you must carry out any maintenance or repairs on that Equipment that we reasonably ask you to do from time to time.

19.3 If your Equipment causes a fault in your Service, then we may charge you a call-out fee and/or any third
party Supplier fees involved for rectifying the fault. This clause does not apply to Equipment which we have sold to you and which was faulty or defective at the time of sale or during any warranty period.

20. Causing interference

20.1 You must do what we reasonably tell you to do if your use of our Service interferes (or threatens to interfere) with the efficiency of our Network (this may include circumstances of you having inadequate capacity).

20.2 You must not interfere with or make unsafe our Service and will be responsible to make sure that the
operation of our Services are not interfered with or made unsafe by a third party who you authorise to use the
Service or who is otherwise under your reasonable control.

21. Power supply

21.1 You are responsible for paying the costs associated with any electricity supply needed for a Service at your
Premises. You understand that a Service may not work if the electricity supply is cut.

22. Compliant Equipment only

22.1 You must only connect Equipment in connection with our Services that complies with the relevant technical
and interconnection standards and other relevant requirements of the Australian Communications and Media
Authority (ACMA). To find out about the Australian Communications and Media Authority's standards, visit its
website located at: www.acma.gov.au

22.2 You must make any changes to your Equipment in connection with our Services, that we reasonably ask, in
order to avoid danger or interference that your Equipment may cause.

23. Return of Equipment

23.1 If your Service is terminated, you will be required to return to us or to the relevant Supplier, any Equipment
owned by us or that Supplier that you previously used in connection with our Service, or you must allow us to
recover that Equipment from you.

23.2 If you fail to return that Equipment to us or to the relevant Supplier or fail to enable us to gain access to your Premises to recover it, we will charge you for the replacement value of the Equipment, provided that we have given you reasonable Notice of your failure to return the Equipment or failure to enable us to gain access to
your Premises.

24. Accessing your Premises

24.1 We may need to gain access to your Premises from time to time. You agree to provide us with safe access to your Premises so we can:
a. install Equipment for a Service you have asked for;
b. inspect, test, maintain, repair or replace Equipment; and
c. recover our Equipment after your Service with us is terminated.

25. Owner's permission

25.1 If you do not own your Premises, you agree to seek the owner's permission to provide us with safe access to
your Premises so we can:
a. install Equipment for a Service you have asked for;
b. inspect, test, maintain, repair or replace Equipment; and
c. recover our Equipment after your Service with us is terminated, and
you promise us that you have obtained that permission. You indemnify us against (and must pay us for) any
claim the owner makes against us relating to our entering your Premises in accordance with paragraphs (a),
(b) or (c) without the owner's permission.

26. Telephone Numbers

26.1 The Telecommunications Numbering Plan sets out rules for issuing, transferring and changing telephone
numbers.

26.2 We do not confer any ownership or legal interest or goodwill in any telephone number issued to you. You are
entitled to continue to use any telephone number we issue to you, except in circumstances where the
Telecommunications Number Plan allows us to recover the number from you.

27. Transferring your telephone number to another user

27.1 If we issue you a telephone number, then you need to obtain our consent if you wish to transfer the telephone
number to another Person for use by that Person instead of you.

28. Your responsibility

28.1 You are responsible and liable to pay for any use of your Service, whether or not you have authorised it. In
addition, it is your responsibility to disconnect any fixed Service you have when you leave your Premises. If
you do not disconnect your fixed Service, then you are responsible to pay for any use of that Service by later
occupants or others. We therefore strongly recommend that you consider taking measures to protect yourself
from any unauthorised use of your Service.

28.2 Any Person who uses your Service or allows someone else to use it after you have vacated your Premises may be jointly and individually liable with you for any Charges relating to that use.

28.3 If you move from your Premises or your contact or billing details change, you must tell us as soon as
reasonably possible.

29. Excessive and unusual use

29.1 We do not promise to monitor your Service for excessive and unusual usage. However, if we notice that your Service is being used in an excessive and unusual way, we may suspend your Service to prevent you incurring unexpected Charges. We will use reasonable steps to contact you prior to the suspension of the Service. Excessive and unusual use may include but is not limited to the following examples:
a. if you have a call that remains connected for an unusually long period of time; or
b. where an unusually large volume of calls to premium-rate or international Services are being made from your Service.

29.2 If we do suspend your Service in accordance with this clause 29, then you are still liable to pay us any
Charges incurred for any excessive or unusual usage.

30. Breaching laws or regulations

30.1 You must not use any of our Services to breach any laws or regulations or allow anybody else to do the same.
If you use, or you allow someone else to use, our Service to breach any laws or regulations, then you must
indemnify us for any loss or expense that we suffer.

30.2 In particular, you must not use the Services or permit any other Person to use the Services to:
a. menace or harass or incite hatred against any Person; or
b. intentionally cause damage or injury to any Person or property; or
c. expose us or any of our Suppliers to the risk of any legal or administrative action including prosecution under any law, or do anything which could bring us or any of our Suppliers into disrepute;
d. publish any material that is illegal or defamatory, a breach of copyright or confidentiality, or which may promote others to engage in illegal or defamatory activities; or
e. infringe any Person's Intellectual Property rights.

31. Suspending or terminating your Service

31.1 We will take all reasonable steps in the circumstances to notify you before we suspend or terminate a Service, and if we are unable to give you Notice we will attempt to contact you by telephone. We can suspend or
terminate a Service (as the circumstances require) if:
a. we are allowed to under another provision of this SFOA;
b. you materially breach our SFOA;
c. we reasonably believe it is necessary to do so, in order to maintain, repair or restore the Service, or any part of our Network, or for other similar operational reasons;
d. we cannot enter your Premises to install, inspect, repair, maintain, replace or remove any Equipment or Facility connected with the Service;
e. there is an emergency;
f. the law allows or requires us to do so;
g. we have reasonable grounds to believe that providing the Service to you is illegal;
h. we have reasonable grounds for suspecting fraud, attempted fraud or other illegal conduct by you or any other Person using your Service;
i. you vacate your Premises to which a fixed line Service is supplied;
j. we are no longer able to contact you using the contact or billing details you have provided to us;
k. you die and we reasonably believe that we are unlikely to receive payment for amounts due and payable;
l. you cannot pay your debts as they become due and payable, you become bankrupt or Insolvent or subject to a petition in bankruptcy, winding-up order or similar insolvency event or we have reasonable grounds to believe that you are likely to become so; or
m. we have reasonable grounds to believe that you represent a credit risk in relation to your Service. We have reasonable grounds to suspect you are a credit risk if:
i. your Service has an unusually high volume or spend when compared to previous activity for that Service;
ii. you fail to respond to our Notices about an unusually high volume or spend in relation to your Service; or
iii. you fail to pay Charges on your current bill by the due date and your account history shows a series of late payments, dishonoured payments or a failure to pay any outstanding Charges we have previously billed (excluding those Charges the correctness of which you have specifically and genuinely disputed in accordance with clause 12.2).

31.2 If you fail to pay any amounts due and payable under the SFOA by the bill due date, and still fail to pay after
we issue you with Notice in the form of a service disconnection notice requiring payment of the outstanding
amount, we may terminate, suspend or limit the provision of your Service from the date stated in the service
disconnection notice. This clause does not apply to amounts you have genuinely disputed prior to the due date
for payment of the relevant bill in accordance with clause 12.2 and that have not been resolved in our favour.

32. Consequences of suspending or terminating your Service

32.1 If we suspend or terminate a Service or part of a Service, you are liable to pay all outstanding amounts
incurred by you prior to the Service being suspended or terminated, other than amounts you have genuinely
disputed prior to the due date for payment of the relevant bill in accordance with clause 12.2 and that have
not been resolved in our favour. In addition, you are still responsible for meeting your obligations under our
SFOA relating to liability and indemnity.

32.2 We can ask you to pay a reconnection Charge as set out in our Schedule of Charges, before we agree to
reconnect a Service that has been suspended or terminated due to your breach of this SFOA.

33. Terminating Services

33.1 Either of us may terminate a Service provided under this SFOA without cause, by giving the other party not
less than 30 days Notice.

33.2 You may terminate a Service provided under this SFOA immediately if you are transferring that Service away from us to another Supplier or you vacate your Premises where you had a Service and do not wish to, or we
are not able to, transfer that Service to other Premises.

33.3 Subject to any other express rights or obligations either of us may have under this SFOA, either of us may
terminate a Service provided under this SFOA immediately on giving the other party Notice, if the other party
materially breaches this SFOA.

33.4 If a Service provided under this SFOA is terminated, you must pay all outstanding Charges, including any
early termination fees, which are payable in accordance with the terms of this SFOA for supply of the relevant
Service. If you validly terminate a Service for our material breach or in accordance with clause 2.2:
a. we will refund any network access Charges which you have paid in advance for that Service, pro rated from the date you terminate the Service; and
b. clause 33.9 will apply to your payment of any outstanding amount for any Equipment.

33.5 If you terminate a Service provided under this SFOA after the required statutory "cooling off period" but
before we have provided you with the Service, then we may charge you for any reasonable costs we have
incurred in preparing to provide you with the Service.

33.6 If a Service provided under this SFOA is terminated for any reason, including by you in accordance with clause
2.2, you will be required to pay the following Charges:
a. usage and network access Charges incurred up to the date the Service was terminated; and
b. any outstanding amounts that cover installation costs or Equipment as stated in the relevant Plan or Offer,
provided that if you terminate in accordance with clause 2.2, you will only be required to pay the outstanding
amounts for Equipment we have provided or installed if that Equipment may be used by you to obtain services
from another service provider. Please refer to clauses 33.8 and 33.9 regarding when you must pay outstanding amounts for Equipment.

33.7 If you and we have agreed that you will acquire a Service from us for a minimum term (for example, 12
months), and you terminate that Service without cause in accordance with clause 33.1, or we terminate that
Service for cause in accordance with our termination rights under this SFOA due to acts or omissions by you,
you will be liable for:
a. the Charges set out in clause 33.6; and
b. the network access Charges (if applicable) for the remaining months of the minimum term; and
c. an early termination fee to cover our administrative costs (if such a fee was stated as part of the Plan or Offer).

33.8 If you are required to pay an outstanding amount for any Equipment in accordance with clause 33.6(b)
because:
a. we terminate a Service due to your breach of the terms of this SFOA; or
b. you terminate a Service without cause, then you must pay the outstanding amount by the due date shown on the appropriate bill.

33.9 If a Service provided under this SFOA is terminated for any reason other than the reasons listed in clause

33.8, and you are required to pay an outstanding amount for any Equipment in accordance with clause

33.6(b), you may, at your option, either pay the entire outstanding amount within 30 days of termination or
continue to pay in instalments in accordance with your existing instalment plan. However, if at any time after
termination, you fail to pay any amount due under any instalment plan by the due date, Talk Down Under reserves the right to require you to pay all outstanding amounts within 30 days of the missed due date.

33.10 If all your Services provided under this SFOA are terminated, then this SFOA will also terminate on the date of termination of those Services.

34. Death, personal injury or property damage

34.1 If we are negligent in our supply of Services to you and our negligence in supplying Services causes personal
injury, death or damage to your property we will be liable for our negligence.

35. Terms implied by law

35.1 Certain laws imply terms, conditions or warranties into contracts for the supply of goods or services that
cannot be excluded (for example, that services must be provided with due care and skill and goods must be
reasonably fit for their purpose and be of a certain quality). In the event that a term, condition or warranty is
implied into our SFOA and we breach that implied term, condition or warranty then, subject to clause 35.2, we
accept liability for that breach.

35.2 Where we are permitted to limit our liability, our liability for breach of a term, condition or warranty implied
into our SFOA by law will be limited (at our option) to:
a. in the case of goods, repairing the goods, replacing the goods or supplying equivalent goods, or paying you the cost of that repair, replacement or equivalent supply; and
b. in the case of services, resupplying the services to you or paying you the cost of having the services
resupplied.
The limitation and exclusion in this clause 35.2 does not apply:
i. to goods or services which are of a kind which are ordinarily acquired for personal, domestic or household use; or
ii. if it would be unconscionable or not fair and reasonable for us to limit our liability as stated in this clause 35.2.
We exclude all terms, conditions and warranties that, in the absence of this clause, would otherwise be implied into this SFOA, except to the extent that such exclusion is prohibited by law.

36. When we are not liable

36.1 We are only liable to you in the circumstances set out in clauses 19.1, 34 and 35. Otherwise, we are not
liable to you in contract, tort (including negligence) or otherwise, for any loss or damage incurred by you. For
example, we are not liable for any loss of profits or anticipated savings, economic loss, loss of data or any indirect or consequential damages that may be suffered by you.

36.2 In addition, we have no liability to you or to any other Person for:
a. acts or defaults of Suppliers who provide services directly to you for use in connection with the Services;
b. faults or defects in services or software which are caused to any material extent by your own conduct or misuse; or
c. faults or defects that arise in telecommunication services not provided under our SFOA which are due to incompatibility with the Services.

36.3 We will not be liable for failing to comply with our SFOA if an event occurs that is beyond our control, for
example an explosion, natural disaster, earthquake, war (declared or undeclared) or act of God.

36.4 The limitations stated in this clause 36 do not apply to the extent that they are contrary to law.

37. Your liability to us

37.1 If you and one or more others are the Customer for a Service, each of you will be jointly and individually liable
for all Charges and any other obligations relating to the Service.

37.2 You indemnify us against (and must pay us for) any reasonable costs (including but not limited to legal costs)
that we may reasonably incur or any loss or damage that we may suffer in relation to:
a. any breach by you of clause 30 of our SFOA;
b. your negligence in relation to your use of the Services if your use of the Services causes personal injury or death;
c. your negligence in relation to your use of our Services if that use causes damage to tangible property; or
d. any damage to Facilities or Equipment that is owned by us and that is on your Premises, other than
damage that is caused by an event beyond your control, for example an explosion, natural disaster,
earthquake, war (declared or undeclared) or act of God.

37.3 The limitations stated in this clause 37 do not apply to the extent that they are contrary to law.

38. Personal Information

38.1 We may collect, use and disclose your personal information in accordance with our Privacy Policy. It is your
responsibility to read our Privacy Policy, which is located at www.talkdownunder.com.auor you may obtain a hard copy by calling 1800 864 766. We may use your information to tell you about other products and services or
bundled offerings, provided by Talk Down Under. You may choose to opt out of receiving direct marketing from us by contacting us at info@talkdownunder.com.au or by calling us on 1800 864 766.

39. Special Assistance

39.1 If you have language difficulties, Talk Down Under uses the Australian Translating and Interpreting Services, which can provide an interpreter for you. You or a nominated Person will need to inform the call centre in English of your language needs and the call centre Person will arrange an interpreter for you. Alternatively you can contact the Translation and Interpreter Service on 131 450.

39.2 If you have a hearing impairment you should contact the National Relay Service who can be contacted on 13
36 77 and who will assist you in making your call to Talk Down Under. The National Relay Service has different numbers for different needs and therefore, you should consult your directory to obtain the number that best meets your needs.

39.3 Talk Down Under may be able to provide you with specialised Equipment to assist you with certain needs, such as a hearing impairment. Your needs will need to meet certain eligibility criteria and you should contact us to discuss your special needs requirements.

39.4 If you have any difficulties in explaining your situation to our call centre staff, for example you are
experiencing financial difficulties, you have the option to obtain the services of a customer advocate who will
act on your behalf. Please consult your directory to obtain an advocate who can meet your needs. You must
be in a position to give authority to the call centre Person in order to discuss your needs with the customer
advocate. This authority can be given either verbally or in writing. If you have genuine financial hardship and
you have contacted us using the services of a customer advocate, we will be able to assist you with payment
plans and, where appropriate, enhanced rights to terminate this SFOA.

39.5 If you are acting or want to act under a power of attorney, you will need to fax the power of attorney to
Talk Down Under and the account number and name to which the power of attorney applies. We will record a note on our system that there is a power of attorney over that account.

40. Priority Assistance

40.1 We can provide you with Priority Assistance if you have a life threatening medical condition. There are
however, eligibility criteria and you should call us to discuss your situation and requirements in order to
determine Priority Assistance. Information on Priority Assistance and eligibility criteria are available on our
website at www.talkdownunder.com.au

41. Assignment

41.1 We may assign our rights and obligations under this SFOA to:
a. a Related Body Corporate (being a company within our corporate group);
b. one of our service providers for the purposes of outsourcing and resupplying our Services to you; and
c. a purchaser of the applicable part of our business, on the condition that the assignee provides the Services to you on the same terms and conditions as we provide them to you.

41.2 We will give you 30 days prior Notice of any assignment.

42. Severance

42.1 If any term (or part of a term) in our SFOA is void or unenforceable, that term (or part) will be taken to be
removed and cease to form part of our SFOA. However, the remaining terms will continue to have full force
and effect.

43. Entire Agreement

43.1 This SFOA contains the entire understanding between you and us to the exclusion of any prior or collateral
agreement or understanding of any kind relating to a Service.

44. Waiver

44.1 The failure by either of us to exercise any right or remedy under this SFOA in a timely manner will not
constitute acceptance of the matter which gave rise to the right or remedy, nor either or our waiver of such
right or remedy.

45. Governing Law

45.1 The agreement between you and us will be governed by the laws of Victoria and the Commonwealth of
Australia and the parties submit to the non-exclusive jurisdiction of the courts in that State and the
Commonwealth of Australia.

46. Definitions

46.1 In the SFOA, the following words and abbreviations have the following meanings:

Administrative Fee means the various fees charged by Talk Down Under to a Customer to cover its reasonable
administration costs. The Administration Fees are set out in the Schedule of Charges. Application Form means a Talk Down Under application for Services whereby you have either: signed a form; given a verbal voice recording; registered online; or subscribed to our Services by any other means that we may provide to you for that purpose, from time to time.

Business Customer means any Customer who we reasonably believe carries on a business, and includes: (a) an individual whose White Pages entry incorporates a business reference; or (b) a company incorporated
under the Corporations Act 2001 (Cth) or any other body corporate; partnership or legal entity which has an
ACN or an ARBN/ABN to which we agree to supply Services; and (c) an association or club (whether incorporated or unincorporated) that is not a Non-Profit Organisation or Charitable Organisation. Confidential Information means any information relating to a Service, the design or operation of the Network and/or any other technical information relating to the provision of Services which, by its nature, or by the circumstances of its disclosure to the recipient by the holder of the information, is or could reasonably be expected to be regarded as confidential. Charge means a charge related to a Service as referred to in this SFOA or set out in the Schedule of Charges, terms of a Plan or terms of an Offer.

Charitable Organisation or charity means an organisation that is endorsed by the Commissioner of Taxation as a deductible gift recipient under Subdivision 30-BA by reason of being a public benevolent institution under item 4.1.1 of the table in section 30-45 of the Income Tax Assessment Act 1997. Credit Card means any credit or charge card accepted by us as a form of payment for any Charges for our Services, from time to time.

Customer means a Person who enters into our SFOA for a Service (including for supply of that service to
another Person) or who otherwise acquires a Service from us.

Customer Service Guarantee means the Telecommunications (Customer Service Guarantee) Standard
2000 (No. 2) as amended by the Australian Communications and Media Authority (ACMA) from time to time,
a copy of which is available from the ACA's website at www.acma.gov.au.

Direct Debit means the regular payments that you authorise to be debited (withdrawn) directly from your
bank account or may be the regular payments that you authorise to be directly debited on your Credit Card.
Equipment means any equipment that you use that is necessary for the use of a Service.
Facility has the same meaning as under the Telecommunications Act 1997 and includes any line, tower,
mast, antenna, tunnel, hole, pit or pole used in connection with a Service.

Government Customer includes all federal, state, territory and local government departments, authorities,
agencies and businesses.

GST means the tax introduced by the A New Tax System (Goods and Services Tax) Act 1999 and the related
imposition Acts of the Commonwealth.

Insolvent means having a receiver, manager, administrator, provisional liquidator or liquidator appointed to
you.

Intellectual Property means all rights conferred under statute, common law and equity in and in relation to
trade marks, trade names, logos and get up, inventions, patents, designs, copyright, circuit layouts,
confidential information, know-how and trade secrets and all rights and interests in them or licences to use
any of them.

Network means our "telecommunications network" as defined under the Telecommunications Act 1997.
Non-Profit Organisation means an organisation that does not operate for profit and includes: (a)
government and non-government schools, pre-schools, kindergartens and child-care centres; and (b)
sporting, social, cultural and community clubs and groups that are operated substantially by their members,
players or their parents, but does not otherwise include Government departments, business or agencies.
Notice in relation to us providing you with the relevant information means: (a) delivering the information to
you in person; (b) sending the information by pre-paid post to the address listed in our records for you; (c)
transmitting the information to your email address if you: (i) have an email address; and (ii) have given us
your consent to send information to that address; (d) including the information on, in or with your bill (for
example a newsletter), including a bill made available to you online via our website, provided you have
consented to receiving the bill in that format; or (e) in the case of pre-paid telecommunications Services, any
of the above means or by making the information available to you by means such as through our website, or
at a retail outlet, and informing you how you can obtain the information by means of a recorded message or
text message or in writing. If you have agreed to receive your bill online at a stated email address, that
agreement will be deemed to be consent to receive Notices from us at that same email address, including any
messages or Notices we send you regarding your credit with us.

Notice in relation to you providing us with notice means: (a) delivering the information to us in person; (b)
sending the information by post to an address stated by us; or (c) telephoning us with the information,
provided we give our consent that this constitutes notice.

Offer means a special service offering that we may make available from time to time to eligible Customers.
Override Code means the Talk Down Under "1414" access number, which enables Persons not yet preselected to
Talk Down Under, to access Talk Down Under's Services.

Person means, as the context requires, a natural person, body corporate, unincorporated body or other legal
entity and includes a reference to that person's executors, successors, attorneys and assignees.
Plan means the specific plan that you subscribe to for the use of a Service.

Premises means any land, building, structure, vehicle or vessel, whether owned, leased or occupied by you,
containing Equipment or a Service, or to which a Service is supplied.

Privacy Policy means our privacy policy, which sets out how we collect and use your personal information.
You can access our privacy policy by visiting our website www.talkdownunder.com.au or you can receive a hard
copy by calling us on 1800 864 766.

Priority Assistance means that we will give you priority to action any line fault on your account or any
relocation or new connection request on your account.

Related Body Corporate has the meaning given by section 50 of the Corporation Act 2001(Cth).
Schedule of charges means the Schedule of Charges annexed to this SFOA. You can access our Schedule of
Charges on the Talk Down Under website or you can receive a hard copy by calling us on 1800 864 766.
Service or Services means landline telephone services that enable a Customer to make long distance and
local calls.

Service Entitlements means any service credits included as part of your Service from time to time.
Suppliers means other carriers, telecommunications service providers, software or Equipment suppliers.
SFOA means this standard form of agreement.

Tax Invoice means the definition given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Telecommunications Numbering Plan means the Telecommunications Numbering Plan 1997, which
established a framework for the numbering of carriage services in Australia, for further information please visit
the Australian Communications and Media Authority's website at www.acma.gov.au

2. SUMMARY OF OUR SOFA

This is a summary of our "Standard Form of Agreement" or "SFOA".

It is not possible to cover everything in the SFOA in this summary. If you would like more detail about your rights and obligations you should obtain and read a copy of the SFOA (available at www.talkdownunder.com.au or by calling Talk Down Under on 1800 864 766. This summary does not override or change the terms and conditions of the SFOA.

2.1 Important Customer Information: Your Rights and Obligations

Our Services

Talk Down Under supplies telecommunications services for local, national and international long distance and fixed line to mobile. Our Services are supplied to you on the terms of our SFOA, the terms of your Plan and the terms of any Offers you choose to take up.

Making Changes to our SFOA

From time to time, we may need to change the terms of our SFOA. Consequently we do not offer to provide you with ongoing supply of a Service on the same terms and conditions as exist when we first commenced providing that Service to you. You acknowledge and agree that from time to time the nature of your Services and the terms on which we supply those Services may change. We will give you Notice of any changes to our SFOA at least 30 days prior to the date on which those changes are to take effect. If the changes we propose to make to our
SFOA will cause detriment to you, then you may immediately terminate the affected Service or Services
without incurring an early termination fee or penalty, by giving us Notice to that effect within 42 days of
you receiving Notice from us of the changes.

For the avoidance of doubt, our right to change the terms of our SFOA excludes any right to remove or change your notice and termination rights set out above without your consent unless we are required by law to amend those rights or we amend those rights to your benefit. You agree that if you do not give us Notice within the 42 day period, you are deemed to have accepted the changes to our SFOA from their date of effect and the amended SFOA will then govern the relationship between you and us from that date.

Using our Services

You must ensure that you comply at all times with your obligations set out in our SFOA. You must not use your
Services to transmit or publish any material that is defamatory, in breach of copyright or obligations of confidentiality or otherwise in breach of any laws. You indemnify us for any loss or expense we suffer as a result of your doing so.

Charges

Our Charges are set out in our Schedule of Charges, our Plans and our Offers which you can obtain by visiting
www.talkdownunder.com.au or you can call us on 1800 864 766. You are responsible for all Charges incurred for the use of your Service, whether or not you personally incurred those charges. All Charges must be paid by the due date on your bill.

We may charge you an Administrative Fee if:
• you do not pay your bill by the due date;
• you pay a bill by cheque and that cheque is dishonoured; or
• you pay a bill by Direct Debit and there are insufficient funds in your account.

In some circumstances, it may be a condition of a particular Plan that you are required to pay by Direct Debit. If you are unable to pay by Direct Debit then you may be subject to an Administrative Fee or may be required to select an alternative Plan.

If you dispute any Charges stated on your bill, you must notify us of the disputed amount and the reasons why you dispute that amount before the due date for payment of the relevant bill. You will not have to pay any amount which you have genuinely disputed in accordance with this clause unless, and until, the disputed amount is resolved in our favour. If you wish to dispute with us the correctness of Charges in a particular bill, you must do so within 12 months of the relevant bill's date. This does not affect any of your legal rights concerning incorrect Charges.

If you and we agree that we will provide you with a Service for a minimum term (for example, 12 months), and you
terminate that Service without cause, or we terminate the Service for cause, we may charge you an early termination fee and/or charge you the equivalent of the monthly access Charge for the remaining months of that minimum term.

We will also charge you for any amounts outstanding on any Equipment.

Billing

We will send you a bill on a regular basis (usually monthly) by mail or online. In some circumstances, it may be a
condition of a particular Plan that you are required to receive your bill online. If you choose not to receive your bill online then you may be subject to an Administrative Fee or may be required to select an alternative Plan.

Security

If we have reasonable grounds to believe you are a credit risk or if you have failed to pay by the due date, we may ask you to provide some form of security (for example, a security deposit). If you do not provide the relevant security by the date requested, then we may refuse to provide you with the Service or may terminate a Service that we have been supplying.

Transfer of Services

If you transfer your Services to us from another Supplier, we may need to change any arrangements you have with that Supplier. The SFOA provides information about transferring your arrangements with your current supplier to us, or transferring your arrangements with us to another supplier.

Suspension and Termination

The grounds under which we can suspend or terminate your Services are set out in the SFOA. We will take all
reasonable steps in the circumstances to notify you before we suspend or terminate a Service, and if we are unable to give you Notice we will attempt to contact you by telephone.

Subject to any other express rights or obligations either of us may have under the SFOA, either of us may terminate a Service immediately on giving the other party Notice, if the other party materially breaches the SFOA or without cause, by giving the other party not less than 30 days Notice.

You may terminate the SFOA immediately if you are transferring your Services away from us to another Supplier or you vacate your Premises where you had a fixed Service and you do not wish to, or we are not able to, transfer that Service to other Premises.

If you fail to pay any amounts due and payable under the SFOA by the bill due date, and still fail to pay after we issue you with Notice in the form of a service disconnection notice requiring payment of the outstanding amount, we may terminate, suspend or limit the provision of your Service from the date stated in the service disconnection notice. We can ask you to pay a reconnection Charge before we agree to reconnect a Service that has been suspended or terminated due to your breach of the SFOA.

Our Liability to You

If we are negligent in our supply of Services to you and our negligence in supplying Services causes personal injury, death or damage to your property we will be liable for our negligence.

Certain laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded (for example, that services must be provided with due care and skill and goods must be reasonably fit for their purpose and be of a certain quality). In the event that a term, condition or warranty is implied into our SFOA and we breach that implied term, condition or warranty then we accept liability for that breach, subject to any limitation of that liability set out in our SFOA and permitted by law.

Where we are permitted to limit our liability, our liability for breach of a term, condition or warranty implied into our SFOA by law will be limited (at our option) to, in the case of goods, repairing the goods, replacing the goods or supplying equivalent goods, or paying you the cost of that repair, replacement or equivalent supply; and in the case of services, resupplying the services to you or paying you the cost of having the services resupplied. The limitation and exclusion above does not apply to goods or services which are of a kind which are ordinarily acquired for personal, domestic or household use, or if it would be unconscionable or not fair and reasonable for us to limit our liability. We exclude all terms, conditions and warranties that would otherwise be implied into our SFOA, except to the extent that such exclusion is prohibited by law.

Other than as set out in our SFOA and to the extent permitted by law, we are not liable to you in contract, tort
(including negligence) or otherwise, for any loss or damage incurred by you. For example, we are not liable for any loss of profits or anticipated savings, economic loss, loss of data or any indirect or consequential damages that may be suffered by you. In addition, we have no liability to you or to any other Person for acts or defaults of Suppliers who provide services directly to you for use in connection with the Services; faults or defects in services or software which are caused to any material extent by your own conduct or misuse; or faults or defects that arise in telecommunication services not provided under our SFOA which are due to incompatibility with the Services. We will not be liable for failing to comply with our SFOA if an event occurs that is beyond our control, for example an explosion, natural disaster, earthquake, war (declared or undeclared) or act of God.

Your Liability to Us

You must not use any of our Services to breach any laws or regulations or allow anybody else to do the same. If you use, or you allow someone else to use, your Service to breach any laws or regulations, then you must indemnify us for any loss or expense that we suffer. You indemnify us against any costs, loss or damage (including but not limited to legal costs) that we may reasonably incur in relation to your negligence in relation to your use of the Services if your use of the Services causes personal injury or death; or your negligence in relation to your use of our Services if that use causes damage to tangible property.

Reporting Faults

You can report any faults to us by calling our call centre on 1800 864 766. Our call centre operates from 6am to
midnight (eastern standard time), 7 days a week including public holidays.

Customer Service Guarantee

The Customer Service Guarantee requires us to connect standard fixed line telephone services (for example, your home telephone Service) within a particular timeframe in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2). You may be entitled to receive financial compensation if we do not connect those Services within the timeframes specified by the Customer Service Guarantee. A summary of our obligations under the Customer Service Guarantee is available on our website at www.talkdownunder.com.au or by calling us on 1800 864 766.

Your Personal Information

You are entitled to ensure that we only use your personal information in accordance with our SFOA and our Privacy Policy, which comply with the Privacy Act 1988. You may obtain a copy of our Privacy Policy by visiting
www.talkdownunder.com.au by calling us on 1800 864 766. You may choose to opt out of receiving direct marketing from us by contacting us at info@talkdownunder.com.au or by calling us on 1800 864 766.

Complaints

If you have any concerns about the Services we are providing to you, you should contact us immediately. We will
endeavour to resolve any problem or complaint you have as quickly and effectively as possible. If you are not satisfied with the initial outcome of your complaint, the matter will be reviewed in accordance with our complaints procedures.

The Telecommunications Industry Ombudsman (TIO) can resolve disputes between the telecommunications companies and their customers. The TIO is an independent body and is provided as a free service. It only takes up a complaint if the customer has first tried to resolve it with the relevant company. You can contact the TIO by calling 1800 062 058. The Office of Fair Trading (or similar) may also investigate consumer complaints.

Priority Access

We can provide you with Priority Assistance if you or someone in your household has a life threatening medical
condition. Information on Priority Assistance and eligibility criteria are available on our website at
www.talkdownunder.com.au